Microsoft Speaks Out: Few 360s are Having Problems
Yahoo News has a story about just a few glitches happening with a very small number of Xbox 360s and Microsoft's response. At last, the truth is starting to come out about the number of problems.
Quote:
O'Donnell urged anyone with Xbox problems to call 1-800-4myXbox or go to http://www.xbox.com. If the problems can't be resolved immediately, Microsoft said it will pay to ship the console overnight to a repair center, overnight it back once it's fixed, or ship a replacement.
This seems like a great solution to the problem a customer may have. There is no cost to the customer, except time. Even then, Microsoft shipping overnight both ways - that should really help calm the broken Xbox owner. As the guys said,
Quote:
"It's a few reports of consoles here and there not working properly," said Molly O'Donnell, a spokeswoman for Microsoft's Xbox division. "It's what you would expect with a consumer electronics instrument of this complexity .... par for the course."
You can't expect there to be no problems with electronics.
Now if it was over 20% of the 360s having problems, that would be bad and make me wonder when my system would go down.
There is no real substance to that Yahoo news story though as it is largely MS's response to the glitch issue with no real independent verification of the number, frequency, and severity of the glitches. Essentially, the story repeats MS's press release with no verification or corroboration. Thus, the story doesn't prove in any way that the number of glitches is as few and infrequent as MS claims.
Well, this is good news, but I think we'll have to wait a little longer before we know for sure what the extent of this problem is. Many of these purchases were probably christmas gifts and so we're not going to know a true failure rate until much later.
I don't really think its (having a fault) a big deal if Microsoft are not charging you for a solution. Far too often when I buy faulty electronics I end up paying at least £20 on shipping both ways. For small items too.
There is no real substance to that Yahoo news story though as it is largely MS's response to the glitch issue with no real independent verification of the number, frequency, and severity of the glitches. Essentially, the story repeats MS's press release with no verification or corroboration. Thus, the story doesn't prove in any way that the number of glitches is as few and infrequent as MS claims.
Good observation, o Socrates of gaming news.
But what the news story DOES say is that if your console is fucked, you'll have a brand new one in 2 days. Pretty good response from MS.
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But what the news story DOES say is that if your console is fucked, you'll have a brand new one in 2 days. Pretty good response from MS.
No it doesn't, it says they'll pay to overnight it to a repair center, and pay to overnight back to you "ONCE" it's fixed. Who knows how long those repairs will take, but I highly doubt it would be the same day they recived the system and that they'd have it back in the mail the very same day. From my expeirence with repair centers it will take anywhere from a week to two weeks.
The things people do man! I just discovered something interesting. 2 of my "friends" (PS2 lovers to the core)have been posting fake problems on webpages for the last 16 hours. These losers have posted over 60 fake xbox360 crashes. They thought they were oh so cool when I came over and they were showing me their little posts. So I checked the forum on my little website and lo and behold, 2 people on there were lying as well. All it took was 1 or 2 questions to find out they not only didn't have the games they were talking about but didn't have xbox 360's.
I am NOT saying people aren't having problems, but this fanboy metality is becoming freakish. It's hard to tell the truth "those with videos make it easy" from those who just want something to fail. It's nuts. Its the damn Chevy Versus Ford mentality all over again.
I am glad Microsoft is doing their best to fix the "REAL" problems. But sometimes this along with the "oops we messed up and quoted something that was never said, CNN story" that sometimes gets my goat.
Fuck sides. This is about enjoying games, on whatever platform. Having one colour of shiny metal box with computer bits inside of it instead of another does not make you a better person.
There is no real substance to that Yahoo news story though as it is largely MS's response to the glitch issue with no real independent verification of the number, frequency, and severity of the glitches. Essentially, the story repeats MS's press release with no verification or corroboration. Thus, the story doesn't prove in any way that the number of glitches is as few and infrequent as MS claims.
Likewise, where is the 'verification or corroboration' from other sources proving that there are widespread glitches in 360s? Is there really a 'glitch issue'?
Or are we just going through the standard hiccups associated with a launch, when unproven, new hardware is released on the market, and therefore Microsoft doesn't feel the need to provide hard facts and numbers in response?
The things people do man! I just discovered something interesting. 2 of my "friends" (PS2 lovers to the core)have been posting fake problems on webpages for the last 16 hours. These losers have posted over 60 fake xbox360 crashes.
christ. they need 2 get out more. it's not like the competition is a bad thing even if you ARE a sony lover or an *** lover. competition always improves quality. on at least one side!
No it doesn't, it says they'll pay to overnight it to a repair center, and pay to overnight back to you "ONCE" it's fixed. Who knows how long those repairs will take, but I highly doubt it would be the same day they recived the system and that they'd have it back in the mail the very same day. From my expeirence with repair centers it will take anywhere from a week to two weeks.
I had to send my original Xbox in for repairs and it took exactly 3 days to get it back. So... ya know.
Same thing with my iPod. Had a problem with the touch pads on my iPod, so I sent it back to them and got a new one back in 2 days - WITH my custom engraving intact.
