A recent post on the Bioware forums discusses a gamer who was unsatisfied with the ending and the general experience of Mass Effect 3, and was issued a full refund from Amazon.com, despite the game being opened. Being slightly skeptical, we decided to contact Amazon directly for the real scoop.
We first spoke with an Amazon representative on chat support, and after a very long pause, were directed to call Amazon’s customer service line.
Using the order of Mass Effect 3 we placed for one of our contest winners as a reference point, we told the Amazon rep we were completely unsatisfied with the game, and made clear that it was not Amazon’s fault; instead, we conveyed that it was the developer’s fault.
After another lengthy pause, Amazon told us they would “issue a full or partial refund if you are not satisfied with the quality of Mass Effect 3, and it is the developer’s fault.” Upon Amazon’s receipt of the game, it would then be sent to the return department for evaluation, and it must be returned within 30 days of purchase. We want to emphasize that Amazon did not promise a full refund, but they did promise, at the very least, a partial refund. And this was for the PC version of the game, and we made sure they knew it was open and had been played.
Quality of the ending aside, if you finished the game (thus playing through the entertainment value of the product), asking for a refund is a bit ridiculous. If the game was bug-ridden or otherwise not fully fu criminal, that would be something different.
I finished the game and thought the ending was a terrible disappointment and still think this is goddamn pathetic. You played the game. You don't deserve a refund because you didn't like the last ten minutes.
I didn't really like how they presented the ending, but I wouldn't go that far. I still enjoy the rest of the title. Are there dissapointments? Yeah. I enjoyed the rest of the game plenty. Especially the multi player.
I've got to say Amazon has always (for me) had great customer service. I had bought two different phone cases. They sent me an email to do a survey. I said I didn't like the first one I bought (I wasn't going to return it because there wasn't anything wrong with it), and they sent me a refund. Didn't even ask for it back.
During Christmas they messed up an order. I emailed them, and they called me. I don't think I've ever had an online store call to help me.
"Two of my favorite things are sitting on my front porch smoking a pipe of sweet hemp, and playing my Hohner harmonica."
And gamers wonder why no one takes them seriously.
LOLZ that was awesome!!! But so true.... I mean there are other games to complain about where they dont work rather then them working without bugs to get a refund..... (looks @ crysis2 on the shelf) if you want to hear about a broken game just PM me and I will tell you the troubles of that POS and SLI.....
PC!!! The only format that will allow for me to still play my nintendo games with out having to pay for them over again!!