View Full Version : No More MS Coffins For You, Maybe
modeps
06-09-2009, 05:03 AM
Joystiq (http://www.joystiq.com/2009/06/08/microsoft-kills-coffin-policy-time-to-pack-your-rrod-xbox-you/) is reporting that Microsoft has discontinued their 'coffin' policy. If your 360 dies, you need to find a box on your own. Luckily though, they still let you print out a postage label to send it back their way.
Apparently Microsoft's accountants were getting tired of that budget line item signifying thousands of dollars spent on providing cardboard boxes to the millions of consumers with defective units (often multiple times). We likely should have seen the writing on the wall when we recently contacted Microsoft to find out what recourse customers had if customer service wasn't offering coffins.
Our advice: Mail it to Microsoft in whatever packaging you've got lying around (remember: they're going to fix it regardless) and save the special, custom-fit packaging they mail it back to you in. Odds are you'll use it again.
Those boxes fit my broken 360's perfectly... sigh. At least they still pay shipping.
bskeillor
06-09-2009, 05:27 AM
Funny I don't have my Xbox anymore, but I have 3 of these boxes around. They are a nice size for say, stuff I need to shred, holding hanging folders that are no longer current, and a childs pair of rollerblades.
Mister Pie
06-09-2009, 06:14 AM
I think this happened a while ago. At least... when my 360 broke I was told to get my own box and print a shipping label off their website.
Demo_Boy
06-09-2009, 06:20 AM
gotta say, the coffin made my RROD experience tolerable. If I had to put together my own packaging it would have been 10 times more painful.
Axiom
06-09-2009, 06:28 AM
I started the repair process for a 360 on Sunday. It looks like MS is shipping me a box to send it back in. They sent something out with a tracking number.
modeps
06-09-2009, 06:30 AM
I started the repair process for a 360 on Sunday. It looks like MS is shipping me a box to send it back in. They sent something out with a tracking number.
Interesting... maybe its a case by case basis, or they're just finishing up the final run of their coffin stock.
Axiom
06-09-2009, 06:36 AM
Interesting... maybe its a case by case basis, or they're just finishing up the final run of their coffin stock.
Or they are wasting money shipping me a label...
Meusli
06-09-2009, 06:54 AM
I have sent two 360's back and both times I have had to get my own box, maybe it is just a UK thing getting your own box?.
pwnophobia
06-09-2009, 06:58 AM
I have sent two 360's back and both times I have had to get my own box, maybe it is just a UK thing getting your own box?.
U.S. here and I had to get my own box.
bskeillor
06-09-2009, 07:08 AM
It's okay for companies to try to save money whenever possible, but there is no excuse for this. It's their problem, they knew about it, and should be kissing everybody's collective butt and make this situation as painless as possible. The thousands of dollars they are losing, well just get it from the team that approved the design and shipped it out before it was ready.
I just sent in another console about 2 weeks ago and was able to get them to send me a box. I dislike using the phone for anything of this nature so I used the support feature on xbox.com. You have to use the drop-down but at the very end of the list is(was) the option for them to send you the box and shipping label.
zim2411
06-09-2009, 07:52 AM
gotta say, the coffin made my RROD experience tolerable. If I had to put together my own packaging it would have been 10 times more painful.
I sent mine in 3 or 4 weeks ago and used my own packaging... I was quite pleased with the process though, very easy + prepaid shipping surprised the hell out of me :D
I'm in the UK and mine broke down about 15 months ago, had to use my own box to replace it.
bub64882
06-09-2009, 02:56 PM
I just got a coffin last week...as they say on the forums, IN BEFORE THE LOCK!
I hope everything works when I get it back...this is my first dead unit in two and half years, and I'm nervous all my DLC won't work.
Mike Jones
06-09-2009, 03:40 PM
RROD is pretty much non existent now so who cares.
Vaginasaurus
06-09-2009, 05:23 PM
RROD is pretty much non existent now so who cares.
I do, considering I just got an RROD over the weekend.
Now I have to go and get my own damn box.
Chrome Dome
06-09-2009, 06:12 PM
No problem, I still have two coffins from the two previous times I've had to send my 360 in.
I just got my console back today and they used a different box for returning it (went out in white came back in brown). Just strikes me as weird they did that but are talking cutting out boxes.
Axiom
06-10-2009, 04:52 PM
UPS delivered the box for my 360 repair today, so they are still doing it.
Frag-L-Rock
06-10-2009, 04:57 PM
Started a repair a couple of days ago, here in the US. Print label, had to provide my own box.
Frag-L-Rock
06-10-2009, 04:58 PM
BTW - how long does the repair typically take? I got an E 74. Right in the middle of playing Mass Effect for the first time, 10 hours in, completely addicted. :(
Dag-Sabot
06-11-2009, 06:44 AM
A good box is hard to find.
Axiom
06-11-2009, 07:23 AM
Started a repair a couple of days ago, here in the US. Print label, had to provide my own box.
Did you do that through xbox.com? I did, but was able to choose "send me a box". Yesterday I received the box, foam inserts, and a label.
Frag-L-Rock
06-11-2009, 04:11 PM
Did you do that through xbox.com? I did, but was able to choose "send me a box". Yesterday I received the box, foam inserts, and a label.
Yes, I did it through xbox.com. Possible I missed that option, definitely didn't see it.
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