Trouble with wireless and WOW

[Clark352]

I've been struggling with this and my wife said "go ask your people."

Well, she means you. And I'm willing to look like a bit of a dumbass to get help.

We just went wireless with comcast. I'm unable to log in to WOW. I get the unable to connect message. I read the help instructions and saw that I needed certain ports open.

I got ahold of Comcast and went throught the process of opening the required ports. Still not working.

Anyone else go through this or have any damn idea what's going on? I can directly connect and log in/play just fine. It's when I try wireless.

[phantomhitman]

port issue, do you have access to the wap/router? Or are you grabbing a wireless signal from an apartment complex or something?

[Clark352]

I have access.

Blizzard forums are annoying as hell right now. They mixed in a ton of "lols" "kekeke" "lawl" and other annoying things in everyone's posts. I can't even bring myself to look at it any longer.

[Purple Santa]

I love the "go ask your people". I'm not sure if we should be flattered...or insulted :)...

I'm not an expert...so ignore me at will...could it be you need to open the ports in the router? I've played around with my router and I remember seeing ways to open ports to particular "sites" like WOW.

[phantomhitman]

if you have access to open ports that is what you need to do. The router pretty much closes everything in stock mode, you need to open them individually.

http://us.blizzard.com/support/article.xml?articleId=21015

What do I need to know about ports?
Anytime your computer receives incoming data, it is sent to a "port". Your computer has many ports that can receive data, and different activities will utilize different ports. World of Warcraft & Burning Crusade use TCP port number 3724 to play and UDP port 3724 for in game Voice chat. The Blizzard Downloader, which downloads patches, also uses TCP ports 6112 and the range 6881-6999. For walkthroughs on router and firewall configuration you can use the Networking Help for the Blizzard Downloader page.

[silv]

You actually don't need to have ANY inbound ports open to play the game itself. Are you posting this from your WoW PC? If not can you browse the interwebs on it?

[phantomhitman]

I would still open those ports to see if it works. It mainly becomes an issue on stricter connections and while hosting games.

[Clark352]

Thanks for the link. I'll have to give that a go when I get home.

I'm not on my pc now, but I have no trouble surfing with it. It's WOW and WOW only giving me fits at this point.

[Clark352]

You actually don't need to have ANY inbound ports open to play the game itself. Are you posting this from your WoW PC? If not can you browse the interwebs on it?

No inbound ports need to be open? Hmm. Could it be that the ports need to be open in order to download updates? And I can't log in without the updates?

[anakin876]

No inbound ports need to be open? Hmm. Could it be that the ports need to be open in order to download updates? And I can't log in without the updates?

you may need certain ports open to use the blizzard P2P updater - so either find somewhere else (reliable) to download it from, or try opening the ports on the router. When you say that everything works when you are connected via a wire - are you plugged into the wireless router, or are you plugged directly into your cable modem?

[Clark352]

you may need certain ports open to use the blizzard P2P updater - so either find somewhere else (reliable) to download it from, or try opening the ports on the router. When you say that everything works when you are connected via a wire - are you plugged into the wireless router, or are you plugged directly into your cable modem?

Good question. I'll have to check if it's plugged into router or modem.

[Skytram]

Definitely log on to your wireless router and use port forwarding/triggering to open up the ports on Blizzard's support side. The problem is probably your router...

[Whimbrel]

I don't know if you can get as far as that little Blizzard Launcher or not, but you may want to hit the settings on that and disable all downloading. Then go to gamespot or fileplanet and download all of the latest patch files manually. Once those are installed, try again.

[Wonda Mic]

I don't play the game myself, but I could only guess that the game checks the server for updates every time you connect. Otherwise people could used older versions of the game, and abuse bugs or whatever that was fixed in later patches. Maybe if you do open those required ports it will work?

[iHap]

Type 'tracert us.logon.worldofwarcraft.com' and if you get any Request Timed Out from the start then it's your ISP.

[Clark352]

It looks like as long as I directly connect to the router and download patches I'm fine. I don't have the time or energy to figure out why the hell it won't download patches while wireless.

Thanks to all of you for your help.

I'll turn to my people again in the near future I'm sure.

[Isamura]

Some routers have a DMZ setting, which opens up a computer you specify completely to the internet. I usually unrestrict my xbox or PC with this when I game as it cuts down on issues.

[Clark352]

Some routers have a DMZ setting, which opens up a computer you specify completely to the internet. I usually unrestrict my xbox or PC with this when I game as it cuts down on issues.

Very interesting. And then you rely on your antivirus to weed out the badness? Or do you switch it back and forth between surfing/gaming?